Frequently Asked Questions By Owners Of New Or Leased Vehicles

My new car dealer says I have to return to their facility for all of my car's maintenance to keep from voiding the warranty. Is this true?
Absolutely Not. You can have routine service done by any competent independent service station, shop or garage and still maintain your warranty.

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?
No! Legally, automakers cannot specify the use of their or anyone else's parts for your vehicle's maintenance. You may use any brand-name quality parts such as CARQUEST to replace fan belts, hoses, brakes, exhausts, chassis parts, oil and more.

What do I have to do to keep my car or truck's warranty in effect?
Make sure your vehicle is serviced at the intervals specified in your Owner's Manual or Warranty Booklet and keep very clear records of your vehicles maintenance. Be sure to have the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your Owner's Manual or Warranty Booklet, use it.

My car is a leased vehicle. Am I responsible for maintenance?
Yes! Even if you lease a vehicle you are responsible for all maintenance and repairs and to keep the vehicle in good working order and condition as outlined in the Owner's Manual.

What parts should be replaced and at what intervals should these services be performed?
Check your owner's manual. It will give you all of the information you need regarding what parts to replace and when to do it. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow, the requirements.

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?
The choice of where to have your car serviced and repaired is yours. AS far as repairs covered by the warranty, you will probably have to take the car back to the dealer. Thoroughly check your warranty to be certain that the repairs are covered.

How does the quality of aftermarket parts compare with original equipment parts?
Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers specifications.

If I do have a warranty-related problem with a dealership, what rights do I have?
If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction, and may be able to help.

You don't have to return to the New Car Dealer for scheduled service or checkups to ensure your manufacturer's warranty remains in force. We bring you this information because you have the right to have your vehicle serviced wherever you choose. Ask us how we can help you protect your vehicle's warranty.

TECH-NET is What You've Always Wished Auto Repair Would Be:

REASON #1.
Rapid accurate diagnosis & repair. We do it faster and better. Our national computer base of more than 600,000 repair records is backed up by a staff specially trained technicians.

REASON #2.
Affordable alternate transportation. If you need a car while yours is in our shop, we can arrange an Enterprise rental at our low rate.

REASON #3.
You do not have to interrupt your schedule. No need to wait around while we work on your car. You're free to do whatever you wish. We call you when the car is ready.

REASON #4.
Nationwide CARQUEST parts guarantee. If a CARQUEST part should fail during the manufacturer's warranty period more than 50 miles from a TECH-NET facility, the nearest CARQUEST Auto Parts Store or TECH-NET Service Center will replace it.